What support can you get?

Patient Liaison Service

If we decide to investigate your concern, we'll invite you to come in and talk through what's going to happen and answer any questions. If you'd like, you can bring someone to support you during the meeting. Once we've finished our investigation, we'll offer another meeting to talk with you about the outcome.

The meetings are held in our offices, in Belfast, Cardiff, Edinburgh, London and Manchester, and we'll reimburse reasonable travel costs for you and one supporter.

If you can't make the meetings in person, we can phone you instead.

Witness Support

You can get support from our independent Witness Support Service. You can use them any time during our investigation. They’re a confidential, free service run by volunteers from the charity .

They offer free emotional support by telephone. You can talk to them confidentially about how you’re feeling and what to expect. They can also signpost you to specialist support organisations.

To use this service you can ask your point of contact to pass your details to them. You can also them directly on [email protected] or call them on 0300 303 3709.